Terms of services

1-PRODUCTS AND IMAGES ONLINE

RICHARDGRAND.COM declines all responsibility if, due to a particular configuration or a malfunction of the computer used by the customer, the colors of the products viewed on the site show slight differences compared to the original products.

The images on the RICHARDGRAND.COM website are the property of SAINT HONORE MAILLES France (SHM France). The use or copy of these images, without the express written permission of SHM France is prohibited under penalty of legal proceedings.

In the event that an item ordered is sold out at the time of delivery to the customer, RICHARDGRAND.COM will contact the customer to obtain their approval regarding the new manufacturing deadlines or to cancel the order and make a refund. For more information, please contact: contact@richardgrand.com

2-AVAILABILITY OF PRODUCTS

a-Items that appear on RICHARDGRAND.COM reflect the current availability of each product by size and color.
RICHARD GRAND guarantees the authenticity of each item. Once the order has been processed by RICHARDGRAND.COM Order Service, RICHARDGRAND.COM reserves the right to reconfirm the availability of purchased items, the validity of the transaction and check the details of previous transactions carried out by the client on RICHARDGRAND.COM.

b-In case the ordered items are not available, or if for any reason the order cannot be completed, the Order Service of RICHARDGRAND.COM will inform the customer as soon as possible.

3-TERMS AND CONDITIONS

The purpose of this document is to define the terms of use of the RICHARDGRAND.COM website by the user and the provision of information and services on the website.
Any access and/or use of the RICHARDGRAND.COM site implies unconditional acceptance and compliance with all the terms of these General Conditions of Use in force at the date of the consultation.
In case the user does not wish to accept all or part of these terms and conditions, he is asked to renounce any use of the service.
Access to the site and its use are reserved for strictly personal use.
The purpose of viewing the RICHARDGRAND.COM website is to provide customers with information on the products offered and the possibility of acquiring them.

4-INTELLECTUAL PROPERTY

RICHARD GRAND holds the exclusive rights of ownership of the RICHARDGRAND.COM website and its contents such as documents, images, characters, design, music, software, code and script format.

The material contained in this website is protected by copyright. Any use in the form of reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes is strictly prohibited without the prior written permission of RICHARD GRAND. RICHARD GRAND prohibits the use of the content or trademarks present on the site for other purposes different from those mentioned above.

5- COMMERCIAL POLICY

a-Order Processing.
RICHARD GRAND reserves the right to refuse any order in case it fails to receive verification from the Customer’s bank.
Once confirmed and processed, the order for already available items cannot be modified.
Unless otherwise specified, orders made separately will be sent separately.
RICHARDGRAND.COM reserves the right to delay a shipment if the order is not ready to be sent for reasons beyond its control or force majeure. Please note that shipping delays may occur during sales and/or promotions periods.

RICHARD GRAND reserves the right to refuse to process any order and/or offer services to any person at any time.

b-Final consumer.
RICHARD GRAND created and published the RICHARDGRAND.COM website with the aim of offering a service exclusively to its customers. The products on sale on the RICHARDGRAND.COM website are intended for a Final Consumer.
By «Final Consumer», RICHARD GRAND means any natural person who does not operate for professional or business purposes and is not limited to the resale of goods purchased on RICHARDGRAND.COM.

Consequently, RICHARD GRAND invites users who do not recognize themselves in the Final Consumer category to refrain from seeking to establish commercial relations with RICHARD GRAND and from transmitting orders for goods for sale through sales channels roughly the usual (Showrooms of the brand, etc.).
In view of the commercial policy described above, RICHARD GRAND reserves the right not to act on orders from subjects that differ from the “Consumer” or orders that do not comply with its commercial policy.

c-Terms of use.
To place an order on RICHARDGRAND.COM customers must:
– To be the “End Customer” as defined in the Commercial Policy of RICHARDGRAND.COM.
- Be at least 18 years old.
– Be legally able to contract and use this site in accordance with these General Conditions.
- Have a valid email address.
- Hold a valid credit card: Visa, MasterCard, American Express or verified PayPal account or bank account.

d-Responsibility.
RICHARD GRAND publishes information on its website in order to provide a service to its customers. However, it declines any responsibility for the presence of any technical inaccuracies and/or typographical errors for which, after communication, an immediate correction is provided. RICHARD GRAND reserves the right to make corrections and changes to the site at any time and without any notice.
RICHARD GRAND does not guarantee the compliance of the information published on its own site with the legal laws of the client’s country of residence.
RICHARD GRAND declines any responsibility for any problems, damages or risks that the user may encounter when using the Site.
RICHARD GRAND guarantees that its website www.RICHARDGRAND.COM is protected according to the international standards provided by the Internet. If the use is correct, the user is protected from the risk of virus.
RICHARD GRAND declines all responsibility for any malfunctions of the website related to the deactivation of cookies from the user’s browser.
RICHARD GRAND reserves the right to rectify/reconsider, or simply update, in whole or in part, these Terms, whenever it deems it necessary, without giving any notice. The user must comply with the terms reported in these Terms, and is also required to periodically check this page to verify any variations of the Terms.

e-French law.
By accessing this website, users declare that they accept that all questions relating to the use of the RICHARDGRAND.COM website are regulated by French law.
RICHARD GRAND does not guarantee that the contents of the Site are appropriate or lawful in countries other than France, and, consequently, access to such contents from places for which such materials are illegal, is strictly prohibited.
Those who choose to access the site nevertheless, do so on their own initiative and will be solely responsible for compliance with the relative local laws.

f-Privacy Policy.
RICHARD GRAND – having its registered office at 229 rue St-Honoré, 75001 Paris, creator and promoter of the activities available on the RICHARDGRAND.COM website, reserves the right to use personal data, provided voluntarily by users, while respecting the standards and legislation in force.

We therefore invite users to regularly consult this page in order to stay informed of changes to the current legislation.

RICHARD GRAND guarantees to the users that the collected data are intended exclusively for the use of RICHARDGRAND.COM.
They are necessary for the processing and management of the customer’s orders as well as for the commercial relations between RICHARDGRAND.COM and the customer.
They also enable RICHARDGRAND.COM to provide the customer with personalised services and improve the relevance of the information made available to them.

Under no circumstances is the data provided voluntarily by users communicated or disseminated to third parties.

In the case of credit card payments, the information needed to complete the transaction (credit/debit card number, expiry date, security code) shall be transferred to the body responsible for the processing of bank data or possibly to the company responsible for the control of fraud, by means of a cryptographic protocol, without third parties being able to have access to it under any circumstances. Such information will never be viewed or memorized by RICHARD GRAND. RICHARD GRAND shall adopt security measures in such a way as to minimise the risk of destruction or loss, even accidental, of the datasame, access or processing not authorized or not in accordance with the purposes of collection indicated in our Privacy Policy.

However, RICHARD GRAND cannot guarantee to its own users that the measures adopted for the security of the website and the transmission of data and information on the website limit or exclude any risk of unauthorized access or data dispersion.
We recommend that you ensure that your PC is equipped with the appropriate software devices to protect the transmission of data over the network, whether in or out (such as updated anti-viruses) and that your Internet service provider has adequate measures in place to ensure the security of data transmission over the network.

RICHARD GRAND informs its users that they have the right to obtain from RICHARDGRAND the following information:
1. confirmation of whether or not personal data concerning them are processed;
2. the communication, in an accessible form, of personal data concerning them and of any information available as to the origin of such data;
3. the purposes and methods of their processing.
The request for information may be renewed with an interval of 90 days, except for duly justified reasons. The user has the right to obtain the deletion, transformation in anonymous form or blocking of the information processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the information was collected or processed.

g-Cookie Policy.
Cookies are small files that are sent to the browser and saved on the device of the user visiting a website such as RICHARDGRAND.COM.
Cookies allow the site to operate efficiently and improve performance.
They also provide information to the owner of the site for statistical and advertising purposes, in order to personalize the browsing experience and to remember the preferences of the user during his next visits.

Types of cookies and functions: RICHARDGRAND.COM uses different types of cookies and similar technologies, each of which has a specific function:

- Functional cookies: These are cookies essential for the proper functioning of the site. They allow to correctly visualize the contents on a device, recognizing the language and the market of the country from which the user has chosen to connect. These cookies also make it possible, according to the user’s request, to recognize him during his different visits, so that he does not have to identify himself each time.

- Statistical cookies from RICHARD GRAND and third parties. These cookies are used to design statistical analyses on how users navigate.
The results of these analyses are treated anonymously and solely for statistical purposes, only if the service provider uses cookies related to the browser used or on other devices used to navigate the site. The site uses certain third-party services that, independently, may install their own cookies.

- Third-party profiling cookies. These cookies are used to create a user profile in order to send them commercial messages corresponding to the preferences they have expressed during their visit to the site or to improve the shopping and browsing experience. Third-party cookies are sent by trusted third-party companies and allow us to present our commercial offer on other affiliated websites (retargeting).

With regard to third-party cookies, RICHARDGRAND.COM does not control the information provided by the cookie and has no access to such data. This information is fully controlled by third-party companies, in accordance with the details provided in their respective Privacy Policies.

Managing preferences and disabling cookies: If you want to change your preferences or refuse the use of all or part of cookies click here.

We may also use technologies, such as our own cookies, to offer you advertising campaigns tailored to your interests.
To decline this type of cookies, click here.
Most browsers are configured to accept, control or possibly disable cookies thanks to configuration settings.

6- RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L.121-21 of the French Consumer Code, you have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty.
The goods sold on the site cannot be exchanged in shops. Returns are to be made in their original state and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. The return costs are at your expense.
In case of exercise of the right of withdrawal, the company Richard Grand will proceed to the refund of the sums paid, within 14 days following the notification of your request and via the same means of payment as that used at the time of the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to: The provision of services fully performed before the end of the withdrawal period and the performance of which has begun after prior express consent of the consumer and express renunciation of his right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market which are beyond the control of the trader and which may occur during the withdrawal period. The supply of goods made up according to consumer specifications or clearly personalized.
The supply of goods liable to deteriorate or perish rapidly. The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, after being delivered and by their nature, are inseparably mixed with other articles.
The supply of alcoholic beverages whose delivery is postponed beyond 30 days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader.
The provision of audio or video recordings or computer software when unsealed by the consumer after delivery. The provision of a newspaper, periodical or magazine, except for subscription contracts to such publications. Transactions concluded during a public auction.
The provision of digital content not provided on a material medium whose performance has begun after prior express consent of the consumer and express renunciation of his right of withdrawal.

7-DELIVERY

The products are delivered to the delivery address indicated during the order process.
In case of delay of shipment, an email will be sent to you to inform you of a possible consequence on the delivery time.
In accordance with the legal provisions, in case of delay of delivery, you benefit from the possibility to cancel the order in the conditions and terms defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will proceed with its refund and the shipping costs under the conditions of article L 138-3 of the Consumer Code.
In case of deliveries by a carrier, the company Richard Grand cannot be held responsible for delay of delivery due exclusively to unavailability of the customer after several proposals of appointment.

SAINT HONORE MAILLES
229 rue Saint Honoré
75001 PARIS France
RCS PARIS 312 906 035
VAT NUMBER : FR35 312 906 035
SHF Group subsidiary with capital of € 1,008,230
contact@richardgrand.com

For any questions about your order: please contact
barbara@richardgrand.com
Tel: +33 (0)1 42 6058 73
Fax: +33 (0)1 49 27 98 00